Last updated 20 November 2024
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In Zendesk's ecosystem
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Zendesk [NYSE: ZEN] was founded in 2007 by Mikkel Svane, Morten Primdahl and Alexander Aghassipour, and is a software company that specialises in customer service and engagement solutions. Based in San Francisco, Zendesk offers a range of tools to help improve customer support and user experience through ticketing systems, help centers, chat and CRM.
Their flagship product, Zendesk Support, is a platform to manage customer interactions across multiple channels - email, chat, social media and voice. Zendesk Sell gives sales teams the tools to track leads and build customer relationships, expanding the company’s focus beyond customer service.
Zendesk went public in 2014 and has over 100,000 customers worldwide - from startups to big business. Easy to use, scalable and customer obsessed, they’re one of the biggest players in the customer service software space.
Top 10 Zendesk marketplace partner countries
(% of all Zendesk marketplace partners)