The 2015 version of Intercom's Platform Team was a lean machine. When I joined, in October of that year, the team consisted of three engineers... and me. They already owned and managed a vast range of services, from developer-facing APIs, to early integrations with Slack, GitHub, Jira, and Stripe. I was beyond im
G2 just released their May '24 State of Software report, and it includes some fantastic nuggets on the momentum of AI adoption. It revealed the number of new AI products grew an astonishing 44% year-over-year. Not super surprising - the recently launched State of Martech Report found the number of martech solutions grew at a 41.8% CAGR.
Early stage SaaS companies survive and thrive by creating new customer value as fast as they can. Ignore feature requests from your early adopters at your peril. They churn, you fail.
