Intercom App Store
Last updated 21 November 2024
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About Intercom
Intercom was founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett. It’s a private company that specialises in customer communication software. Based in San Francisco it offers a suite of messaging products to help businesses talk to customers through live chat, bots and automated messaging. Intercom’s platform integrates with customer relationship management (CRM) tools so teams can handle support, onboarding and marketing in one place.
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Intercom’s core product is a business messenger that helps customer engagement across web, mobile and social media. It combines automation and live agent support so businesses can streamline responses and create personal, efficient customer experiences. The product has features like targeted messaging, AI driven customer insights and integrations with 3rd party apps.
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