Genesys AppFoundry

Genesys was founded in 1990 by Gregory Shenkman and Alec Miloslavsky and is a leader in customer experience (CX) and contact center solutions based in Daly City, California. Their platform brings together customer interactions across channels—phone, email, chat, social media, and messaging—to simplify service and support for businesses. Genesys uses AI-driven technologies and analytics to deliver personalized customer experiences and operational efficiency for enterprises worldwide.

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Their product suite includes Genesys Cloud CX, a cloud-native solution that integrates with other enterprise systems to support omnichannel customer service and workforce management. Genesys Engage is another option for complex environments that need deep customization and control.

Genesys was the first to bring AI and machine learning to CX and introduced predictive engagement. They have over 11,000 customers in more than 100 countries and handle millions of customer interactions daily across many industries.

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Genesys has an app marketplace called AppFoundry where customers can find integrations, applications and solutions to enhance their contact center and customer experience. AppFoundry has a wide range of options, including first party and third party integrations that extend the functionality of Genesys’ core products like Genesys Cloud CX, Genesys Engage and Genesys Multicloud CX.

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AppFoundry is organized so you can search and discover solutions across categories like AI, analytics and workforce optimization. Each listing has information on features, compatibility and installation instructions so you can easily evaluate and adopt the right tools for your needs.

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United States is the most popular Genesys AppFoundry partner country, making up 53.17% of all Genesys app marketplace partners. The next most popular partner countries are United Kingdom (7.54%) and Australia (6.35%).

The number of AI apps, integrations, and agents in Genesys's app marketplace is growing incredibly quickly. 27.44% of all live listings are for AI-powered partner products. 9.09% of new listings added in the past 30 days are for AI agents, apps, and integrations.